Category Index
Tartan Hound Guarantee and Return Policy
Guarantee
Tartan Hound guarantees our products against defects in manufacturing. If for some reason you receive a defective piece, simply contact our customer service department by calling us toll free at 888.303.3647 toll free or email info@tartanhound.com to notify us of the problem. From there, we will refund, replace or exchange your defective merchandise.
Please note however, we do not guarantee against dog wear and tear. Let's face it... there are dogs that play rough, there are dogs that chew. There are those dogs that scratch at their collar and those that bite on the leash. Tartan Hound make extremely durable products... but we can't work miracles! You know if something is defective and if that's the case, we want to make it right!
Return Policy*
If for some reason you receive something that you are crazy about.... maybe the size isn't right. You have 30 Days to decide that and return it to us, unused. If you have a return, simply drop it in the US mail with your receipt and a note as to what you would like us to do, and we'll process it as soon as we get your return. We can refund your money, exchange it for something else or offer you a store credit. Returns should be sent via US mail to:
Tartan Hound Returns
PO Box 903
Marion, MA 02738
*Please note that you will be refunded for your merchandise, not the postage.
**We cannot accept returns on used products, sorry!
***Return policy does not apply to wholesale customers
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